Refunds & Returns
Our policy lasts 14 days from the date of purchase. If 14 days have gone by, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition you received it. You will need a receipt or proof of purchase.

Refund Process
Once we receive your returned item, we will inspect it and send a confirmation of receipt. If approved, a refund will automatically be processed and credited to your original payment method within 7 days.

Late or Missing Refunds
If you haven’t received a refund within 7 days, first check your bank account again. If the issue persists, please contact us at info@themetaball.com.

Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact us at info@themetaball.com.

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